Pledge
Fair Pricing Pledge
We know why our industry has a bad reputation. Silent auto-renewals. Cancellation only by phone. €25–50 cancellation fees. Hidden price hikes. Cancel-hell. We're cleaning that up — in writing, enforceable, no back doors.
- 01
Clear prices — no asterisks.
All prices include applicable VAT. No bait offers that explode after the first month.
- 02
No auto-renewal without active confirmation.
Before every renewal, you receive a reminder. You actively say yes — the default is standstill, not charge.
- 03
One-click cancellation.
Inside your account. No hotline, no callback attempts, no loyalty bonus that only appears once you leave.
- 04
No cancellation fees.
If you want to leave, you pay nothing for the privilege. Period.
- 05
Free data export, always.
Your family data is yours — even after membership ends. Full export in standard formats (GEDCOM 7+ and JSON).
- 06
Price changes only with 60-day notice and opt-out.
We don't raise prices overnight. With every change, you can cancel at the old rate.